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Announcing the Book
De-Stressing the Workplace
A Guide for Service, Blue and White Collar Industries
2008
by David M. Hoza
De-Stressing the Workplace is now available.
Find table of contents, excerpt and ordering instructions:
The BookThis book and the project that designed it were specifically created to offer an easy to integrate platform of stress awareness and management to the restaurant, ski and hospitality industry of tourist destination towns. The book culminates 26 years of service industry experience from ownership to entry level positions combined with years of pros and cons non-judgmental observation in an international tourist destination town.
David M. Hoza worked for over 10 years in Park City, Utah, host to the 2002 Winter Olympics, over a decade of The Sundance Film Festival and a variety of other high volume, high pressure seasons, holidays and festivals that drive a destination tourist town's economy--as well as the cycles of stress from the individual and the single business to the area and region. The book joins long-time experience with research on stress in the workplace gathered during work on an AS in Psychology at nearby Salt Lake Community College, where students and faculty tend to be more grounded in everyday work experience.
De-Stressing opens with clear messages on why it's valuable to pay attention to stress in the workplace, and how you can create a basic awareness and management program. An example analysis of the personality types and environment of an actual workplace offer the model for easy, detailed and non-judgmental observation and interpretation of the potential stressors that may have an impact on the stress headroom and stress tolerance of your workplace. While we tend to ignore stressors in the heat of work, they can impact performance, service quality, and marketplace interactions in a negative way. This means higher cost in terms of turnover, worker concentration and satisfaction--which directly translates to performance through error costs--and marketplace standing. Customers whose stress is not adequately addressed by quality of product or service remain a word of mouth threat to your organization's reputation and statistics. The book offers a listing of individuals and organizations who have a record of offering stress awareness and management programs to organizations. Additionally, there are recommendations for further reading in organizational stress psychology and classification, stress and stress management research, and practice.
De-Stressing is designed with the working manager in mind, offering simple language and a 360 degree view of the issue of stress; why stress awareness and management needs a regular place in the thinking and training of organizations, how basic stress awareness and management tools can be used, what you can do without a large budget, and what you can do when you are ready to acknowledge that the quality of stress in your work and marketplace has every bit as much to do with your success and sustainability as an organization, product and service as quality of product or service.
David M. Hoza worked for 26 years in the service industry while informally studying psychology, especially human potential psychology. Ten of those years were spent pursuing the experiential goal of off-grid living in the hill country 15 miles east of Park City, Utah.
"From early on I was interested in the stressors that come with a high pressure, high volume work and living place of an international tourist destination town. While traditional research in organizational stress psychology has shaped my perspective as well as readings and practices in emotional intelligence, Eastern and Western relaxation practices and the recuperative effects of nature--featured in the psychological research of Roger Ulrich, Steve and Rachel Kaplan, and the collected research of Richard Louv--have increased my dedication to the benefits of stress awareness and management for the workplace, the marketplace and the individual."
"During the month between hurricanes Katrina and Rita in 2005, I recognized the importance of stress awareness and management for good customer service, and the potential for value-added service unmet in regions and businesses where high volume demands cross paths with the demand for large volumes of customers to be served at the same time. From this moment, Diamondpoint Coaching was born, with its first mission to create a stress awareness and management presentation specifically designed for the restaurant and hospitality industry. I hope with this book you will recognize the potential a stress awareness and management program has to improve performance, minimize costs of doing business, increase profitability and maximize job satisfaction."
Find table of contents, excerpt, and ordering instructions:
The Book
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